Contact
Questions about an order, a card's condition, or a payment? We are happy to help.
Support
Email us at shop@vaultpokes.com. Please include your order number if your question concerns an order — it lets us find everything instantly.
We answer within one business day (Monday–Friday, Central European Time). Questions about card conditions may take a little longer — we physically re-inspect the card before replying.
Payments
Payment issues (a stuck card authorization, an underpaid crypto amount, a missing confirmation) are usually fastest to resolve directly on the payment page of our payment partner — but email us if you are unsure, and we will look into the payment reference for you.