Returns & Refunds

1. 14-day withdrawal right (EU)

As an EU consumer you may withdraw from your purchase within 14 days of delivery without giving any reason. Email us at shop@vaultpokes.com with your order number and we will confirm the return and send instructions. You then have another 14 days to send the cards back.

2. Condition matters

Trading cards are condition-sensitive collectibles. Cards must be returned in the exact condition they arrived in — in their original sleeve/toploader and protective packaging. Please do not shuffle them into a deck to "test" them: any whitening, edge-wear, fingerprints or bending reduces a card's market value, and we may deduct that loss from the refund, as EU law allows for diminished value caused by handling beyond inspection.

3. Return shipping

You cover the cost of return postage for change-of-mind returns. If we made a mistake (wrong card, condition materially worse than described), the return is on us — we will send a prepaid label.

4. Refunds

We refund within 14 days of receiving the returned cards (or proof of postage). Card payments are refunded to the original payment method via our payment partner. Crypto payments are refunded as the crypto equivalent of the EUR purchase price at the exchange rate on the refund day — crypto prices move, so the coin amount may differ from what you originally sent.

5. Damaged or lost shipments

If a parcel arrives damaged, photograph the packaging before opening and contact us within 48 hours — we will replace or refund after the carrier claim. Shipments lost in transit are fully refunded or reshipped, your choice.